COMMITMENT TO QUALITY - VERY IMPORTANT

In MechDirect, we seek that all calls/fix are extraordinary, which is what our customers expect. Hence the reason why we have a strong commitment to providing the best service possible.

Quality is taken very serious as every fixer is given a probation period of 5 fixes to have at least a 4.4 star rating. Fixers who don’t have up to 4.4 would have their account switched off by the system automatically. 

TIPS FOR 5 STAR RATINGS

• An eTag with credit at all times.
• A phone with credit at all times.
• Fast response time.
• Neat and clean job.
• Use a professional wardrobe.
• Ask if the driver wants a tooing facilities.
• Ask if driver have a preffered mechanic profile.
• Coming out to call venue clean.
• Contacting rider after trip.
• Do not make an abusive comment.

SOME REASONS FOR DEACTIVATION

• Not going to the requested destination.
• Fixing on the account of another person.
• Allowing someone else to use your own account.
• Work permit Code Violations.
• Fraud or dishonest attempt to take advantage of the system.
• Offering the MechDirect service without using the app.
• Discrimination, abuse and disrespect.