COMMITMENT TO QUALITY - VERY IMPORTANT

At MechDirect, we have a strong commitment to excellent customer service delivery. We want all calls/fix to be excellent. This is why Quality service is taken very seriously..

Every fixer is given a probation period of 5 fixes to have at least a 4.4 star rating. Fixers who don’t have up to 4.4 would have their account switched off by the system automatically. 

TIPS FOR 5 STAR RATINGS

• An eTag with credit at all times.
• A phone with credit at all times.
• Fast response time.
• Neat and clean job.
• Use of professional wardrobe.
• Ask if the driver wants a towing facility.
• Ask if driver has a preffered mechanic profile.
• Contacting rider after trip.

SOME REASONS FOR DEACTIVATION

• Not going to the requested destination.
• Fixing on the account of another person.
• Allowing someone else to use your own account.
• Work permit Code Violations.
• Fraud or dishonest attempt to take advantage of the system.
• Offering the MechDirect service without using the app.
• Discrimination, abuse and disrespect.