Recognising Fraud

The majority of our fixes on the MechDirect platform are complaint-free. However, Drivers and fixers can sometimes participate in activities that are against our Policy at MechDirect. Most of these activities are defined as FRAUD, and can result in fares being adjusted to zero and even deactivation..

Here are some key principles to Note:

• Calls should NOT be pre-arranged between Fixers and Drivers.This is considered as collusion.
• Collusion is an agreement between two or more people to limit open competition by deceiving, misleading, or defrauding others (in this case MechDirect) to obtain an objective forbidden by law typically by defrauding or gaining an unfair market advantage.
• Fraud is the deliberate deception to secure unfair or unlawful gain.
• Fraud in this case may be pre-arranging a fix.

We encourage you to report fixers who request to do pre-arranged fix.

Paying and communicating only through the MechDirect platform is vital to making every fix experience as positive and secure as possible. If your transaction happens offline and we have no record of it, it is almost impossible for us to assist you.

Keep your account secure, be cautious of strange links in messages from other users, even ones you know, as their accounts may have been compromised. If you suspect that you have received a “phishing” message, immediately report it to contact@mechdirect.com.ng and end communication with the sender.

We also recommend you take advantage of verifications and other features we’ve made available with your trust and safety in mind.

You drive it, We fix it